Terms of service

Terms of Service

Last Updated: August 25, 2026

Welcome to GearForgePro. These Terms of Service (“Terms”) apply to your use of the GearForgePro website and to purchases made through our online store.

By using our website or placing an order, you agree to these Terms. These Terms do not affect any statutory rights you have under applicable consumer protection law.

1. About GearForgePro

GearForgePro is an online retailer of automotive detailing products, car care products, tools, accessories and related products.

Business name: GearForgePro

Email: supportgearforgepro@gmail.com

Business address: [INSERT YOUR BUSINESS ADDRESS]

Telephone: [INSERT YOUR TELEPHONE NUMBER, IF APPLICABLE]

If you have any questions about an order or these Terms, please contact us using the details above.

2. Products and Product Information

We take reasonable care to ensure that product descriptions, specifications, images and prices displayed on our website are accurate.

However, product images may vary slightly from the actual product because of lighting, photography, screen settings or manufacturing variations.

We reserve the right to correct genuine errors in product descriptions, availability or pricing.

If we identify a significant error in the price or description of a product after you have placed an order, we will contact you and give you the option to confirm the order at the correct price or cancel the order for a full refund.

All products are subject to availability.

3. Pricing and Payments

All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.

Prices include VAT where applicable and where required by law.

Delivery charges and any applicable additional charges will be displayed before you complete your order.

Payment must be successfully received before an order is processed and dispatched.

We accept the payment methods displayed at checkout.

4. Order Acceptance

When you place an order, you will receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted. We may need to verify payment, availability and other order details before dispatch.

We reserve the right to cancel an order before dispatch where reasonably necessary, including where:

The product is unavailable.
There is a genuine pricing or product description error.
Payment cannot be authorised or completed.
We reasonably suspect fraud or an unauthorised transaction.
We are required to do so by law.

If we cancel an order after payment has been received, we will provide a full refund of the amount paid for the cancelled order.

5. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website or at checkout.

Estimated delivery times are provided as guidance and may vary depending on the delivery service, destination and circumstances outside our reasonable control.

We will provide the applicable delivery options and charges at checkout.

If your order is delayed, lost or otherwise has a delivery problem, please contact us at:

supportgearforgepro@gmail.com

We will work with you to investigate the issue and provide an appropriate resolution.

Nothing in these Terms limits your statutory rights regarding delivery.

Unless otherwise agreed, goods will be delivered within the period required by applicable consumer law.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

We offer a 30-day return policy for eligible items.

For change-of-mind returns, the customer is responsible for the direct cost of returning the item unless we have agreed otherwise.

Where an item is faulty, defective, damaged, incorrect or not as described, we will deal with the issue in accordance with applicable UK consumer law and cover reasonable return costs where required.

Nothing in these Terms limits or excludes your statutory consumer rights.

Please see our Return & Refund Policy for full details.

7. Consumer Rights

Nothing in these Terms affects your statutory rights under applicable UK consumer protection law.

Goods supplied to consumers must comply with applicable legal requirements, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.

Where goods do not meet applicable legal requirements, consumers may have rights to a repair, replacement, price reduction or refund depending on the circumstances.

These rights apply regardless of whether a product was purchased at full price or on sale.

8. Intellectual Property

All content on the GearForgePro website, including text, graphics, logos, photographs, product descriptions and website design, is owned by GearForgePro or used under appropriate permission or licence.

You may not copy, reproduce, distribute, modify or commercially exploit our website content without our prior written permission, except where permitted by law.

9. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the operation or security of the website.
Introduce viruses, malware or other harmful code.
Attempt to gain unauthorised access to our website, systems or accounts.
Copy or exploit website content without permission.
Use the website in a way that could damage, disable or impair its operation.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the maximum extent permitted by law, GearForgePro will not be liable for indirect or consequential losses that are not reasonably foreseeable.

Nothing in these Terms limits your statutory consumer rights or our liability for matters that cannot legally be excluded or limited.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use and protect personal information when you use our website or purchase products from us.

12. Changes to These Terms

We may update these Terms from time to time.

Any changes will be published on this page together with an updated “Last Updated” date.

Changes will not remove or reduce statutory rights that apply to orders already placed.

13. Governing Law

These Terms are governed by the laws of Scotland.

If you are a consumer, nothing in these Terms prevents you from relying on any mandatory consumer protection rights that apply to you under the law applicable to your circumstances.

14. Contact Us

If you have any questions about these Terms, your order, delivery, returns or refunds, please contact us:

GearForgePro