Shipping policy
Shipping Policy
Last Updated: August 25, 2026
Thank you for shopping with GearForgePro.
We aim to process and deliver your order as quickly and reliably as possible. The following policy explains our order processing, delivery times, shipping costs and what to do if your order is delayed or does not arrive.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders are generally not processed or dispatched on weekends or UK public holidays.
During periods of unusually high order volumes, promotions or other circumstances, processing times may occasionally take longer.
If there is a significant delay affecting your order, we will make reasonable efforts to contact you by email.
Shipping and Delivery Times
Estimated delivery times are:
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United Kingdom: 2–7 business days
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Europe: 5–10 business days
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International: 7–20 business days
Delivery estimates begin after your order has been dispatched and are provided as guidance rather than a guaranteed delivery date unless a specific delivery date or service has been expressly agreed.
Delivery times may vary depending on the destination, delivery service, customs procedures, weather, peak periods and other circumstances.
Nothing in this policy limits your statutory rights regarding delivery.
Where applicable UK consumer law requires delivery within a particular period, we will comply with those requirements.
Shipping Costs
Shipping costs are displayed at checkout and are calculated according to the delivery destination, order and shipping method selected.
Any applicable shipping charges will be shown before you complete your purchase.
If free shipping is offered, the applicable eligibility requirements will be clearly displayed on the website or at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.
Tracking information may take some time to become active after the parcel has been handed to the delivery carrier.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please contact us at:
Please provide your order number so that we can investigate the delivery with the relevant carrier.
If a parcel is confirmed as lost or there is another delivery problem, we will work with the carrier to resolve the issue and provide an appropriate solution in accordance with applicable consumer law.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing an accurate and complete delivery address at checkout.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at:
We will try to update the address before dispatch where possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Customs, Duties and Taxes
For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for complying with applicable import requirements in their destination country.
Delivery times for international orders may be affected by customs clearance.
Delivery Problems
If your parcel arrives damaged, is missing items, contains the wrong product or is otherwise not as expected, please contact us as soon as possible at:
Please provide your order number and photographs where appropriate so that we can investigate and arrange an appropriate resolution.
Your statutory consumer rights are not affected.
Contact Us
If you have any questions about shipping or delivery, please contact us:
GearForgePro
Email: supportgearforgepro@gmail.com
We will aim to respond to shipping enquiries as soon as reasonably possible.