Return & Refund Policy

Last Updated: August 25, 2026

At GearForgePro, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item should:

• Be in the same condition that you received it.

• Be unused and in its original condition.

• Be returned with its original packaging where reasonably possible.

• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Customers may inspect goods as they reasonably would in a shop. If an item has been used or handled beyond what is reasonably necessary to inspect and establish its nature, characteristics and functioning, we may be entitled to make a deduction for any resulting reduction in value where permitted by law.

Change-of-Mind Returns

For a change-of-mind return, you are responsible for the direct cost of returning the item to us, unless we have agreed otherwise.

Please contact us before returning an item so that we can provide the correct return instructions and return address.

How to Start a Return

To request a return, please contact us at:

supportgearforgepro@gmail.com

Please include your order number and details of the item you wish to return.

If your return is approved, we will provide you with the return instructions and the appropriate return address by email.

Please do not send items back without contacting us first, as returns sent to an incorrect address may be delayed.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, faulty, not as described, or you have received the wrong item, please contact us as soon as possible at:

supportgearforgepro@gmail.com

Please provide your order number and, where possible, photographs showing the problem.

We will assess the issue and arrange an appropriate remedy, which may include a repair, replacement, refund or other remedy available under UK consumer law.

Where a return is required because an item is faulty, damaged, incorrect or not as described, GearForgePro will cover the reasonable return costs where required by law.

Nothing in this policy affects your statutory rights.

Non-Returnable Items

Certain goods may be excluded from the statutory right to cancel where permitted by law, including:

• Personalised or custom-made items.

• Sealed goods that cannot be returned for health or hygiene reasons once opened.

• Perishable goods.

If an excluded item is faulty, defective, not as described or otherwise covered by your statutory rights, those rights still apply.

Sale and clearance items are not automatically excluded from returns. Customers have the same statutory rights for sale items as for full-price items.

Exchanges

If you would like to exchange an item, please contact us first.

Where appropriate, we may arrange an exchange or ask you to return the original item and place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will confirm whether your refund has been approved.

Where a refund is due, it will normally be made to the original payment method.

For statutory cancellations, refunds will be made within 14 days of receiving the returned goods, or earlier where required by law.

Where applicable, the refund will include the cost of standard delivery originally paid by the customer. Any additional amount paid for an upgraded delivery service may not be refundable beyond the cost of the standard delivery option.

We will not charge a restocking fee.

If the returned item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to deduct an amount reflecting any reduction in value where permitted by law.

Statutory Consumer Rights

Nothing in this policy limits or excludes your statutory rights under UK consumer protection law.

Goods must be as described, of satisfactory quality and fit for their intended purpose.

If goods are faulty, defective, not as described or otherwise do not meet the requirements of applicable consumer law, you may have additional legal rights, including rights to a repair, replacement, price reduction or refund depending on the circumstances.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: supportgearforgepro@gmail.com

GearForgePro will always deal with returns and refunds in accordance with applicable UK consumer protection law.